CUSTOMER EXPERIENCE AWARD™Overview: A senior healthcare advocate for over 15 years, Pinnacle Quality Insight has established the Customer Experience Award™ in order to ensure that every resident/patient receives exceptional assistance from his or her provider. Focusing on long-term and post-acute care, Pinnacle conducts thousands of monthly surveys in order to establish a comprehensive review of its clients that will determine the quality of their products and services. To date, residents/patients have been surveyed regarding their experience with over 1,100 organizations in almost every state in the country.
View Award Criteria Here
February 02, 2015
To whom it may concern,
Over the course of the last twelve months, Pinnacle Quality Insight, a nationally recognized customer satisfaction firm, has interviewed the customers of Alpha Hospice Utah County regarding their satisfaction levels. Customers were asked to evaluate several aspects of their received services.
From the results of these interviews, Pinnacle has determined that Alpha Hospice Utah County has qualified for a Pinnacle Customer Experience Award™ in the following service areas: Knowledge of Staff Promptness/Timeliness of Visits Health Care Needs Met Response to Problems Chaplain Services The Customer Experience Award™ is awarded to care providers who have achieved best-in-class customer satisfaction standards within their peer group.
Pinnacle congratulates the staff of Alpha Home Health and Hospice for achieving this honor.
CEO Pinnacle Quality Insight